Fix voice, video, and media issues
Troubleshoot microphone, deafen, speaking ring, uploads, video playback, downloads, and previews.
Voice problems
- Check browser microphone permission.
- Pick the right input device.
- Leave and rejoin the voice channel.
- Confirm mute and deafen states are syncing.
- Check whether another app is holding the microphone.
Media upload problems
Uploads can fail because of unsupported formats, network interruption, file size limits, or browser permission issues.
Video playback and downloads
If video playback or download fails, try again, check your network, confirm the content is still available, and contact support if the same item keeps failing.